hard rock hotel casino lake tahoe tripadvisor

We were never warned that our 2 mountain bikes were unsafe-they were locked to a locked trailer hitch rack. The valet parking guys helped us get our trucks parked on the 2nd deck of the parking deck - height wise it was a tight fit. On the 22nd of August 6 of us spent a night in the Hard Rock Resort and Casino in Stateline, NV. It was highly likely that the thieves used a car as so many things were taken, therefore something should show on the security cameras. The security supervisor came by and assured us that he would go through all the relevant security camera footage and would inform us and the police within 24 hours about the results. Two very friendly police officers arrived about 15 minutes later, took pictures, had us fill out a report and gave us a case number. We informed the hotel desk and security - and I had to pressure them to call the police. The loss including damage to the truck totaled more than $10,000. That was about 5:00 pm and the next morning at approximately 7:00 am my partner and I discovered that both bikes were stolen, the camper shell was broken into, and all of our camping gear and food was gone. We felt the truck was secure as there were security staff walking around, valet was constantly moving vehicles and we could also see security cameras.

Hard rock hotel casino lake tahoe tripadvisor